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Soluna’s Frequently Asked Questions

Questions about Soluna? View our FAQs below or call our Contact Center at (844) 582-2111 for more information.

What if a student doesn't have access to a personal phone?

If teens can't access the app, our web version of Soluna connects them with care right from a browser.

If teens can't access the app, our web version of Soluna connects them with care right from a browser.

Are users anonymous on the app?

Yes. To access peer forums and 1-1 support, first name, last name, and an email address are required, but at no time is it visible to users in the platform. Users cannot chat directly or share personal contact information.

Yes. To access peer forums and 1-1 support, first name, last name, and an email address are required, but at no time is it visible to users in the platform. Users cannot chat directly or share personal contact information.

How does Soluna support youth who may be in crisis?

When Imminent Risk is identified in asynchronous content, a member of our team will send a message with crisis resources, seeking additional identifying information, and encouraging them to connect with us to better address the risk.

When Imminent Risk is identified in asynchronous content, a member of our team will send a message with crisis resources, seeking additional identifying information, and encouraging them to connect with us to better address the risk.

What is the difference between counseling and coaching?

In short, coaching is great for setting and reaching goals, while counseling offers more extensive support for a variety of emotional and psychological issues.

In short, coaching is great for setting and reaching goals, while counseling offers more extensive support for a variety of emotional and psychological issues.

Your space to destress, bounce back, and reset

Your space to destress, bounce back, and reset

In crisis?

Call 988

for urgent support

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©2025 Kooth. All Rights Reserved.

©2025 Kooth. All Rights Reserved.

For app support or questions contact us by phone by calling (844) 582-2111 toll-free.

Soluna is not a crisis service. If you need urgent support, call the crisis lifeline or 988.

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