Support & Telecoaching
You can access support without the use of an app via either web chat widget in the bottom right of your screen or by telephone on (844) 582-2111.
Please note that Soluna’s call center is not intended for crisis or emergency situations. If you are in immediate distress, please contact your local emergency services.
Telecoaching
Everyone needs support sometimes. That's why Soluna provides coaches: community health workers, peer specialists, substance misuse counselors, and behavioral health professionals, all here to help.
Coaching chats are private, genuine, and flexible. Chat for 5 minutes or up to 40 minutes — you choose!
If you would prefer to speak to a Licensed Counselor over the phone, rather than through your app, you can contact our team via the contact center to schedule a session.
Your Licensed Counselor of choice will call you at the pre-arranged time. Whether you have questions about the service or your app, or would like to book a counseling session over the phone, you can contact our care coordination team through the web chat widget on this page or by calling (844) 582-2111. By using either of these services you’re agreeing to our privacy policy & terms of service.
Contact Center
Have some questions about the Soluna service? Reach out to our contact center today! Our contact center is open 24 hours, every day of the year.
Our care coordinators are on-hand from Noon CT to Midnight CT to support you with questions about what Soluna is, what we offer and also help you out with any app questions you may have.
Having trouble resetting your password or accessing your account? One of our team members will take you through it step-by-step.
Emergency Resources
Emergency Services
Call 911
National Suicide Prevention Lifeline
Call 988
CRISIS
Crisis Text Line provides free and confidential mental health support in English and Spanish. If you are experiencing emotional distress, please reach out to connect with a live, trained, non-judgement volunteer crisis counselor. We are here for you 24/7 - you are not alone. Text READY to 741741 or chat with Crisis Text Line via web chat.
Other Helpful Resources
National Eating Disorder Association
1-800-931-2237
National Runaway Safeline
www.1800runaway.org
The Trevor Project
www.thetrevorproject.org
FostrSpace - an app for foster youth by foster youth
www.fostrspace.com
Hope and help for families of alcoholics
www.al-anon.org
National Human Trafficking Hotline
www.humantraffickinghotline.org
Mental Health America
www.mhanational.org/crisisresources
Substance Abuse and Mental Health Services Administration (SAMHSA)
www.samhsa.gov/find-help/national-helpline
National Domestic Violence Helpine
www.thehotline.org