Soluna's Frequently Asked Questions
Questions about Soluna? View our FAQs below or call our Contact Center on (844) 582-2111 for more information.
Frequently
asked questions
Am I anonymous on the app?
Absolutely. We’ll never ask for your name, so rest assured that you can feel safe to use the app completely anonymously. As a guest user, you can explore tools and resources by simply sharing your ZIP code and date of birth (just to ensure your age and location are eligible to use the app). Want the full experience, including features like coaching? All it takes is an email address to set up an account.
Who do you share my data with?
Your privacy is our priority. So we won't share your details or app activity with anyone – not parents, schools, or healthcare pros. But you can opt in to allow us to use your data for research purposes to help improve the digital mental health journey for everyone. And just like other apps, we’ll use your anonymous info to help improve app features. Check out our privacy policy for the details.
Can my parents, teachers, school, employer, or doctor see my activity in the app?
No. What you do on Soluna stays on Soluna. Your experience in the app is completely confidential and anonymous, and we’ll never share your data without your permission.
How much does Soluna cost?
It's totally free! The California Department of Health Care Services covers all the costs for the app and everything inside it. So, no worries – you’ll never be asked for payment, there aren't any in-app buys, and you won't see any annoying ads.
How can I promote this in my community?
Soluna is designed for ages 13 to 25. So if you’re in that age range, there are lots of ways you can get the word out! Consider becoming a Soluna Brand Ambassador, chat about the app with friends, share it on your socials, or chat about it with your school or employer. Professionals, parents, and community leaders can visit our resources page or contact our team to help integrate Soluna into your community.
Do I need to use the app to access support?
Nope! Soluna offers a dedicated telecoaching service that lets you talk with a coach over the phone in 19 different languages. Head over to our 'Telecoaching and Contact Center' page to find out more!
What hours are coaches available?
The Coaching Team on Soluna are available between 10am and 10pm. You can either book a scheduled session or simply 'drop in' to a 1:1 chat with a professional coach - the choice is yours!
What languages is the app available in?
The Soluna app is currently available in both English and Spanish. If you'd like to talk to a coach 1:1 in a different language, we have coaches on hand that can communicate with you in 19 different languages. You can access these additional languages through our telecoaching service.
Are there any services available for under 13s?
Yes! Soluna is part of BHVS - a CalHOPE initiative to provide virtual behavioral health solutions. Brightline's 'BrightLife Kids' is available for 0-12 year olds and families via https://brightlife.kids