Small gold star icon           Free to you  purple-heart__icon  thanks to the California Department of Health Care Services
          Small gold star icon           Free to you  purple-heart__icon  thanks to the California Department of Health Care Services
          Small gold star icon           Free to you  purple-heart__icon  thanks to the California Department of Health Care Services
          Small gold star icon           Free to you  purple-heart__icon  thanks to the California Department of Health Care Services
          Small gold star icon           Free to you  purple-heart__icon  thanks to the California Department of Health Care Services
          Small gold star icon           Free to you  purple-heart__icon  thanks to the California Department of Health Care Services

Frequently Asked Questions

Am I anonymous on the app?

Absolutely. We’ll never ask for your name, so you can move through the app confidently and anonymously. As a guest user, you can explore tools and resources by sharing your ZIP code and date of birth (just to confirm your age and location are eligible to use the app). If you want the full app experience, including features like coaching, you’ll need to provide your email address, too.

Who do you share my data with?

Your privacy is our priority. That means we only share your information as outlined in our Privacy Notice. Beyond that, you have the option to opt in to allow us to use your data for research purposes — this helps improve the digital mental health journey for everyone. But that’s completely up to you. If you opt in, we’ll use that collected info to help improve app features. Check out our Privacy Notice for details.

Can my guardians, teachers, school, employer, or doctor see my activity in the app?

No. What you do on Soluna stays on Soluna. Your experience in the app is confidential and anonymous, and we’ll never share your data without your permission.

How much does Soluna cost?

It’s completely free. Like, for real free. The Department of Healthcare Services in California (DHCS) covers all costs for the app. So you’ll never see annoying ads, be asked to enter payment details, or be prompted to sign up for a subscription. In Soluna, in-app purchases are not a thing. 

How can I promote this in my community?

Soluna is designed for people ages 13 to 25. If you’re in that age range, there are lots of ways you can get the word out. Consider becoming a Soluna Brand Ambassador, chat about the app with friends, share it on your socials, or talk about it with your school or employer. Professionals, parents, and community leaders can visit our Resources page or contact our team to help bring Soluna into your community.

Do I need to use the app to access support?

Nope! Soluna offers a dedicated telecoaching service that lets you talk with a coach over the phone in 19 different languages. Visit our Telecoaching and Contact Center page to find out more.

What hours are coaches available?

The Coaching Team is available between 10 AM and 10 PM PT. You can book a scheduled session between those hours or simply drop in for a 1:1 chat with a professional coach — whichever you prefer.

Is the app available in other languages?

The Soluna app is currently available in English and Spanish. If you’d like to talk to a coach 1:1 in a different language, we have coaches available who can communicate with you in 19 languages. Access these languages through our telecoaching service.

Are there any services available for someone under 13?

Yes! Soluna is part of a CalHOPE initiative to provide virtual behavioral health solutions. Brightline’s BrightLife Kids is available for 0-12 year olds and families.