Soluna’s Frequently Asked Questions

Yes. Your privacy matters, and what you share is kept confidential. 

The only time we may need to share information is if there’s a serious safety concern (like if someone’s at risk of harm), so we can keep everyone safe.

Your privacy is our priority. That means we only share your information as outlined in our Privacy Notice. Beyond that, you have the option to opt in to allow us to use your data for research purposes — this helps improve the digital mental health journey for everyone. But that’s completely up to you. If you opt in, we’ll use that collected info to help improve app features. Check out our Privacy Notice for details.

No, your activity on Soluna is private.  Your guardians, school, employer, or doctor cannot see what you do on the platform.  We do not share any of your information with them.  However, if we are ever concerned about your safety, we may need to take action to protect you, which could involve contacting emergency services or relevant authorities.

Nothing. If you’re 13-25 and living in California, every feature in Soluna is completely free to use — no subscriptions, no surprise charges, no catch thanks to funding from the State of California.

Yep, actually. No hidden fees, no paywalls later. Thanks to funding from the California Department of Health Care Services, you can focus on yourself, not the cost.

Soluna is designed for people ages 13 to 25. If you’re in that age range, there are lots of ways you can get the word out. Consider becoming a Soluna Youth Ambassador, chat about the platform with friends, share your experience on socials, or talk about it with your school or employer.

Professionals, parents, and community leaders can visit our Resources page or contact our team to help bring Soluna into your community.

Nope! Soluna offers a dedicated telecoaching service that lets you talk with a coach over the phone in 19 different languages. Visit our Telecoaching and Contact Center page to find out more.

The Coaching Team is available between 10 AM and 10 PM PT. You can schedule a chat between those hours or simply drop in — whichever you prefer.

The Soluna app is available in English and Spanish.

If you’d like to talk to a coach 1:1 in a different language, we have support available in all Medi-Cal threshold languages through our telecoaching service:

• Arabic (العربية)
• Armenian (Հայերեն)
• Chinese - Simplified (简体中文)
• Chinese - Traditional (繁體中文)
• English
• Farsi (فارسی)
• Hindi (हिंदी)
• Hmong (Hmoob)
• Japanese (日本語)
• Khmer (ខ្មែរ)
• Korean (한국어)
• Lao (ລາວ)
• Punjabi (ਪੰਜਾਬੀ)
• Russian (Русский)
• Spanish (Español)
• Tagalog (Tagalog)
• Thai (ภาษาไทย)
• Ukrainian (Українська)
• Vietnamese (Tiếng Việt)

Yes! Soluna is part of a CalHOPE initiative to provide virtual behavioral health solutions. Brightline’s BrightLife Kids is available for 0-12 year olds and families.

To delete your account, send an email to privacy@kooth.com and state that you would like your account deleted. Please include your username and email address.  The privacy office will then process your request.

We follow state and federal laws to protect user’s personal and medical information. This includes:

• California Consumer Privacy Act (CCPA)
• California Privacy Rights Act (CPRA)
• Health Insurance Portability and Accountability Act (HIPAA)
• Children’s Online Privacy Protection Act (COPPA)
• Substance Abuse and Mental Health Services Administration 42 CFR Part 2 (SAMHSA)
• California Confidentiality of Medical Information Act (CMIA)
• California Online Erasure Law

We also keep an eye on new or changing laws and update our systems and policies as needed. Every year, we then share a report with the California Department of Health Services to show that we’re in compliance.

We work hard to keep users’ information safe, private, and available when it’s needed. Our security program is led by our Head of Information Security, who helps make sure we follow all required laws and regulations.

We’ve earned several important security certifications, including:

• ISO 27001
• SOC 2 Type 2
• Cyber Essentials (UK)
• Health Information Trust Alliance Common Security Framework (as published by the UK’s National Health Service)

We also follow additional security guidelines from NIST 800-52 and use HIPAA policies to keep health information safe.

These certifications and guidelines are backed by strong technical safeguards like access controls, encryption, and physical security. Together, these measures protect what matters most — the confidentiality, integrity, and availability of service user data.

Yes – we hold accreditation by the Utilization Review Accreditation Commission (URAC) for Soluna, validating that our clinical model, safeguarding practices, and operational systems meet rigorous national standards designed to protect users and ensure consistently excellent support.

Soluna coaches are real humans. Never bots.

They’re trained to support you and come from a range of behavioral health backgrounds. They’re also backed by a clinical team behind the scenes, so you’re getting consistent, thoughtful, high-quality support.