Is the platform confidential?
Soluna is designed to protect your privacy. You don’t need to share your name, so you can explore the app with confidence. As a guest user, you can access tools and resources by providing your zip code and date of birth, which helps us confirm that you’re eligible for the service. If you choose to sign up for the full app experience, including coaching, you’ll need to provide a valid email address to create your account. Your information is kept private and secure, and we never share it with anyone outside of Soluna without your consent, except in situations where safety concerns require us to act.
Soluna is designed to protect your privacy. You don’t need to share your name, so you can explore the app with confidence. As a guest user, you can access tools and resources by providing your zip code and date of birth, which helps us confirm that you’re eligible for the service. If you choose to sign up for the full app experience, including coaching, you’ll need to provide a valid email address to create your account. Your information is kept private and secure, and we never share it with anyone outside of Soluna without your consent, except in situations where safety concerns require us to act.
Who do you share my data with?
Your privacy is our priority. That means we only share your information as outlined in our Privacy Notice. Beyond that, you have the option to opt in to allow us to use your data for research purposes — this helps improve the digital mental health journey for everyone. But that’s completely up to you. If you opt in, we’ll use that collected info to help improve app features. Check out our Privacy Notice for details.
Your privacy is our priority. That means we only share your information as outlined in our Privacy Notice. Beyond that, you have the option to opt in to allow us to use your data for research purposes — this helps improve the digital mental health journey for everyone. But that’s completely up to you. If you opt in, we’ll use that collected info to help improve app features. Check out our Privacy Notice for details.
Can anyone, like my guardians, school, employer, or doctor, see my activity on Soluna?
No, your activity on Soluna is private. Your guardians, school, employer, or doctor cannot see what you do on the platform. We do not share any of your information with them. However, if we are ever concerned about your safety, we may need to take action to protect you, which could involve contacting emergency services or relevant authorities.
No, your activity on Soluna is private. Your guardians, school, employer, or doctor cannot see what you do on the platform. We do not share any of your information with them. However, if we are ever concerned about your safety, we may need to take action to protect you, which could involve contacting emergency services or relevant authorities.
How much does Soluna cost?
It’s completely free. Like, for real free. The Department of Healthcare Services in California (DHCS) covers all costs for the app. So you’ll never see annoying ads, be asked to enter payment details, or be prompted to sign up for a subscription. In Soluna, in-app purchases are not a thing.
It’s completely free. Like, for real free. The Department of Healthcare Services in California (DHCS) covers all costs for the app. So you’ll never see annoying ads, be asked to enter payment details, or be prompted to sign up for a subscription. In Soluna, in-app purchases are not a thing.
Is the app really free?
Yes! This app is completely free to use for Californians ages 13-25, funded by the California Department of Health Care Services to help support your mental health.
Yes! This app is completely free to use for Californians ages 13-25, funded by the California Department of Health Care Services to help support your mental health.
How can I promote this in my community?
Soluna is designed for people ages 13 to 25. If you’re in that age range, there are lots of ways you can get the word out. Consider becoming a Soluna Youth Ambassador, chat about the platform with friends, share your experience on socials, or talk about it with your school or employer.
Soluna is designed for people ages 13 to 25. If you’re in that age range, there are lots of ways you can get the word out. Consider becoming a Soluna Youth Ambassador, chat about the platform with friends, share your experience on socials, or talk about it with your school or employer.
Professionals, parents, and community leaders can visit our Resources page or contact our team to help bring Soluna into your community.
Professionals, parents, and community leaders can visit our Resources page or contact our team to help bring Soluna into your community.
Do I need to use the app to access support?
Nope! Soluna offers a dedicated telecoaching service that lets you talk with a coach over the phone in 19 different languages. Visit our Telecoaching and Contact Center page to find out more.
Nope! Soluna offers a dedicated telecoaching service that lets you talk with a coach over the phone in 19 different languages. Visit our Telecoaching and Contact Center page to find out more.
What hours are coaches available?
The Coaching Team is available between 10 AM and 10 PM PT. You can schedule a chat between those hours or simply drop in — whichever you prefer.
The Coaching Team is available between 10 AM and 10 PM PT. You can schedule a chat between those hours or simply drop in — whichever you prefer.
Is the app available in other languages?
The Soluna app is currently available in English and Spanish. If you’d like to talk to a coach 1:1 in a different language, we have coaches available who can communicate with you in 19 languages. Access these languages through our telecoaching service.
The Soluna app is currently available in English and Spanish. If you’d like to talk to a coach 1:1 in a different language, we have coaches available who can communicate with you in 19 languages. Access these languages through our telecoaching service.
Are there any services available for someone under 13?
Yes! Soluna is part of a CalHOPE initiative to provide virtual behavioral health solutions. Brightline’s BrightLife Kids is available for 0-12 year olds and families.
Yes! Soluna is part of a CalHOPE initiative to provide virtual behavioral health solutions. Brightline’s BrightLife Kids is available for 0-12 year olds and families.
What steps do I need to take if I want to delete my account?
To delete your account, send an email to privacy@kooth.com and state that you would like your account deleted. Please include your username and email address. The privacy office will then process your request.
To delete your account, send an email to privacy@kooth.com and state that you would like your account deleted. Please include your username and email address. The privacy office will then process your request.