Built around one priority: the young person.
Soluna is built on more than 25 years of experience supporting young people's mental health through safe, evidence-based digital services. Our safety framework is independently accredited and shaped by one guiding priority: the wellbeing of every young person we serve.
How Soluna protects young people
Here's how we protect young people — and what that means for the families, educators, and communities who trust us.
Confidentiality
Soluna asks for the minimum information needed to help. A young person only needs to share their date of birth and ZIP code to confirm eligibility. If they choose to engage in 1:1 support or access certain moderated features, an email address is required.
Parental consent
Soluna follows all applicable state laws regarding parental consent.
Messaging & moderation
Every piece of content is reviewed before it's seen. There's no direct messaging between users on the platform, and anything visible to peers in community spaces is reviewed for age-appropriateness, adherence to community standards, and potential safety concerns before it appears.
Data & privacy standards
Soluna adheres to HIPAA, COPPA, GDPR, CCPA, and other state privacy requirements, along with URAC accreditation standards for digital behavioral health. Soluna is SOC2 and ISO 27001 certified. AI-enabled features are designed to support service delivery and are used with appropriate clinical oversight and privacy safeguards.
How Soluna handles risk
Every submission is reviewed for safety, every time. When a young person shares something that signals risk, our trained coaches engage them directly, assess the situation with clinical oversight as appropriate, and take action based on the level of concern.
We use a structured risk framework with four levels:
- No Risk- No risk is present.
- Below Risk - Risk is present but not immediately dangerous. We provide resources, encourage connection to local supports, and continue engagement.
- Above Risk- When safety concerns arise, we work to gather the information needed to support the young person, develop safety plans, involve trusted supports when appropriate, and fulfill legal reporting requirements.
- Imminent Risk- A threat to self or others is happening or about to happen. We take immediate action to support safety, connect the young person to emergency services if needed, and fulfill all required reporting obligations
If a threat to self or others is happening or about to happen, we take immediate action to support safety, connect the young person to emergency services if needed, and fulfill all required reporting obligations.
At every level, our goal is to de-escalate, support, and connect — not to disengage.
Our safety practices are reviewed daily by our clinical safeguarding team, and are externally accredited through URAC, an independent reviewer of telehealth quality and safety standards.
Frequently asked questions
Creating safe spaces for young people is at the centre of everything we do. We welcome questions and are committed to transparency with caregivers, educators, and community partners.
Contact us at ce@solunapp.com
All Soluna coaches are trained on mandated reporting requirements. When abuse, neglect, or exploitation is disclosed or suspected, coaches follow state-specific reporting laws and safeguarding procedures, backed by clinical and training teams who maintain up-to-date, state-specific guidance.
Soluna is a confidential space by design. What a young person shares with their coach isn't routinely reported back to parents, schools, or other adults in their life. That privacy is intentional — it's what allows young people to speak honestly and seek help early.
If there's a safety concern, a disclosure or suspicion of abuse or neglect, or another situation where disclosure is required by law, our clinical team follows established safeguarding protocols, which may include safety planning, mandated reporting, or coordinating emergency services when necessary.
Every conversation on Soluna is with a real, trained human — never a bot. Coaching is delivered by certified coaches, with clinical oversight from licensed clinical professionals who supervise risk situations and ensure quality of care. Technology supports our work behind the scenes, but it's never who a young person is talking to.
